8.10.00 J-TRACE ARM Segger Microcontroller Systems, 8.10.00 J-TRACE ARM Datasheet - Page 210

• Manufacturer Part Number: 8.10.00 J-TRACE ARM
• Description: JTAG EMULATOR ARM7/ARM9 ETM
• Manufacturer: Segger Microcontroller Systems
• Type: Emulatorr

Specifications of 8.10.00 J-TRACE ARM

• Contents: Emulation Module
• For Use With/related Products: ARM7, ARM9
• Lead Free Status / RoHS Status: Lead free / RoHS Compliant
• Other names: 899-1006

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11.4 Contacting support
J-Link / J-Trace (UM08001)
Before contacting support, make sure you tried to solve your problem by following
the steps outlined in section General procedure on page 207. You may also try your
J-Link / J-Trace with another PC and if possible with another target system to see if it
works there. If the device functions correctly, the USB setup on the original machine
or your target hardware is the source of the problem, not J-Link / J-Trace.
If you need to contact support, send the following information to
[e-mail]:
•
•
•
•
•
J-Link / J-Trace is sold directly by SEGGER or as OEM-product by other vendors. We
can support only official SEGGER products.
A detailed description of the problem
J-Link/J-Trace serial number
Output of JLink.exe if available
Your findings of the signal analysis
Information about your target hardware (processor, board, etc.).
CHAPTER 11
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