ATSAM3S-EK2 Atmel, ATSAM3S-EK2 Datasheet - Page 12

• Manufacturer Part Number: ATSAM3S-EK2
• Description: Development Boards & Kits - ARM EVAL KIT SAM3S8 & SAM3SD8 series
• Manufacturer: Atmel

Specifications of ATSAM3S-EK2

• Rohs: yes
• Product: Development Boards
• Tool Is For Evaluation Of: SAM3SD8
• Core: ARM
• Interface Type: UART
• Description/function: This kit lets designers quickly evaluate and develop code for applications running on Atmel SAM3S microcontrollers.
• Processor Series: SAM3S
• Factory Pack Quantity: 1

Atmel Quality Handbook
Customer Feedback
Scorecards
Atmel
This feedback is usually received through periodic scorecards from key customers who provide useful information about our
performance in areas most important to them. Typically, this criteria includes technology, delivery, cost, support, and quality
performance. This process has resulted in several continuous improvement initiatives at Atmel.
Surveys
Atmel has complemented the results obtained via scorecards with our 3-annual customer satisfaction survey process.
Atmel conducts the survey via direct customer contact and our web site on the following topics:
For each topic, we ask customers to rate our performance in comparison to their other suppliers. Every comment
is carefully analyzed by our Worldwide Quality and Reliability Team. All results are subsequently communicated to Atmel
Executive Management and Sales personnel.
Further feedback is obtained by conducting a questionnaire of our sales force in order to solicit direct input on Atmel
performance based on direct customer contact.
The results from both sources are analyzed and used to generate opportunities for improvement through our annual
Corporate Quality Goals and Initiatives. It also serves to help in the mutual understanding and exchange of information
about product and technology roadmaps and helps align Atmel with our customers’ immediate and future needs.
Business Review
Atmel promotes regular business reviews with its major accounts as a formal forum for feedback in various business
aspects including product and technology strategy, logistics, systems, and quality.
Field Quality Organization
Atmel has appointed field quality support personnel in all major global regions, including North America, Europe, Japan,
and Asia to ensure timely support to our worldwide customers. These field quality managers act as our customers’
first point of contact and are responsible for tracking and following up all issues to closure. They are also responsible for
facilitating communication through customer meetings covering quality, reliability, and service.
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Q and R Improvements Over the Past 12 Months
Web Site (Content and Ease of Use)
Technical Hotline
Technical Documentation
Feasibility Requests
Commercial Policy
Flexibility
Product Technology
Overall Responsiveness
Change Notification Process
Quality and Reliability
Sales Department Availability and Support
Shipping Accuracy
relies heavily on formal feedback from our customers to identify opportunities for continuous improvement.
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Overall Performance Over the Past 12 Months
Service Improvements Over the Past 12 Months
Field Application Engineering Support
Development Tool Offering
Product Offering
Early Warning System
Sample Availability
Design-in Support
Failure Analysis Responsiveness
Manufacturing Line Fall-out Rate
Product Availability
Product Lead Times
Delivery Performance
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